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  2024                                           
Feb 9th  Speaker / Trainer ITSM and Customer Service, Amatas, Sofia Bulgaria  
Mar 3rd Speaker Lean Principles for Service Mgmt - ITSM Conference PINK24, Las Vegas, NV  
Mar 21st Master of Ceremonies ITSM Summit for Seattle HDI, Downtown Seattle, WA  
Apr 14th Speaker / Panelist Service & Support Leadership  for Accis, Yakima, WA  
Apr 27th Moderator / Speaker Leadership Panel & Speaking on Hybrid, National & Global Culture, SupportWorld Live , Denver, CO  
Jul 31st Keynote Speaker Culture - How to Build, Retain, Sustain, San Jose, CA (SFO HDI)  
Aug 5th Speaker / Motivator Successful Business Culture, WA Business Week , Univ Puget Sound. Tacoma, WA

 

Sep 20th Master of Ceremonies Local HDI Officers National Conference, LCO Summit 24, Milwaukee, WI  
Oct 18th Master of Ceremonies Cybersecurity Summit by Seattle HDI in Bellevue, WA  
Oct 25th  Master of Ceremonies HDI Capital Area Leadership Conf & Vendor Expo in Laurel, MD  
Nov 17th Speaker Agile Framework with Lean Methodology, Service Management World in Orlando, FL  
Dec 7th Speaker Successful Business Culture, INTERFACE. Meydenbauer Center, Bellevue, WA  
       

   Tony North

Tony's impressive background showcases a diverse and accomplished career in management, IT, Cyber Security, and HR. With a solid foundation in technology gained during his time in the United States Marine Corp, he went on to become the first PC Software Trainer at SAFECO Insurance Home Office, contributing to over 200 software implementations for various leading companies such as HEAT by iVanti, Magic Solutions by McAfee, HROffice by Ascentis, and SumTotal Learning & Talent Management by Skillsoft.

His international experience is notable, having spent two years in England and traveled extensively to 26 countries and 42 United States, providing services to global clients. This exposure has given him a broad perspective and a deep understanding of diverse business environments.

Tony's commitment to education is evident through his Bachelor of Science degree in Business Operations and Supervision from the University of Phoenix. His dedication to academic excellence earned him a Lifetime Membership in the National Society of Collegiate Scholars.

Beyond his professional achievements, Tony is actively engaged in his community, residing in Bothell with his three children. His involvement as a volunteer, conference host and speaker promoting nonprofits and the YMCA, as a basketball and football coach for nine years, demonstrates his commitment to mentorship and community building. Additionally, his love for chess, particularly playing with his Dad in world tournaments, adds a personal touch to his profile.

Overall, Tony emerges as a multifaceted individual— a seasoned professional, a dedicated family man, and a community leader who values giving back and helping others. His reputation as a trusted and candid adviser underscores his commitment to excellence and continuous improvement in all aspects of his life.

 

CONTACT                                                                       tonynorth42@gmail.com

 

 

 

 

 

EXAMPLE Volunteer Events
MC & Speaker for Youth Programs- QuartersForKids.com (Inspiration for Homeless Students)

Speaker for YearUp - New College Students              (Insiration for Business Experience)

Speaker for National Scholars - College Students     (Insiration for Business Experience)

Washington Business Week  - High School Students (Insiration for Business Experience)


Management Conferences 
MC & Host for the HDI Leadership Summit 2019 - Present

MC & Speaker for IT Summit Seattle 2016 - 2019

Master of Ceremonies for BMC Service Mgmt Conf 2017 - 2018 

User Group Development & Host for Customers 2008 - 
2015

  2023                                           
Mar 8th Facilitator / Moderator The Power of Networking  
Mar 22nd Moderator / Speaker How to Build an ITSM Team for itSMF Seattle  
Apr 5th Speaker Data Driven Decisions for Accis-WA.org in Kennewick, WA  
Apr 14th Speaker / Panelist Service & Support Leadership in 2023 for InvGate  
Jul 26th Speaker Dream Big, Diversity, Be Fearless, WA Business Week , Univ Puget Sound   
Sep 28th Master of Ceremonies Service Management Summit 2023 in Bellevue, WA

 

Oct 3rd Master of Ceremonies T3'23 Conference  (itSMF National) in Baltimore, MD  
Oct 4th  Master of Ceremonies HDI Capital Area Leadership Conf & Vendor Expo in Laurel, MD  
Oct 13th Master of Ceremonies HDI LCO Leadership Summit 2023 in Minneapolis, MN  
Dec 7th Facilitator / Moderator Retain/Remote/New - How to grow in Tech, INTERFACE.   Seattle Conv. Center  

------- 2022 Events ---------

April 22, 2022 - IT Speaker - Service Desk Checklist - Pittsburgh, PA

May 18, 2022 - IT Speaker - Twitter LIVE on ServiceNow Journey (SupportWorld) - Las Vegas, NV  

May 26, 2022 - IT Speaker - Planning Your ServiceNow Journey (ServiceNow Knowledge) - Las Vegas, NV

September 8th, 2022 - IT Speaker - Financial Enable CMDB - Virtual/Web

October 14, 2022 - IT Speaker/MC(emcee) - LCO Leadership Conference / Create and HDI Event - Pittsburgh, PA

October 27, 2022 - MC(emcee) - Cyber Security VS. A.I. - Seattle HDI, Seattle, WA  

 

------- 2021 Events ---------

June 23, 2021 - IT Speaker - Cyber Security Best Practices at Virtual Cyber Security Summit  - Seattle/Portland

September 13, 2021 - IT Speaker/MC(emcee) - Support and Service Best Practices (Univ of Idaho) - Moscow, ID

October 8, 2021 - IT Speaker/MC(emcee) - LCO Leadership Conference / ServiceDesk Health Check - Buffalo, NY

 

------- 2020 Events ---------

 

April 25th, 2020 - HR Speaker - Diversity in the WorkPlace 

June 6th, 2020 - IT Speaker/Master of Ceremonies(host) - Data Privacy 

September 19th, 2020 - Podcast: I See Dad People - Discusses being a Father of 3 Children #ISeeDadPeople.com

September 24th, 2020 - IT Speaker - IT Service Management (ITSM) Maturity 

October 8th, 2020 - HR Speaker/Facilitator - Unconscious/Implicit Bias 

                                                                                                          "How Lived Experience Impacts Your Communication"

November 19th - HR Speaker(host) - Diversity in the Business Workplace: Where to Start 

December 10th, 2020 - IT Speaker - Cyber Security Best Practices & Embracing New Technology 


------- 2019 Events ---------

April 3rd, 2019
Speaking - NorthShore YMCA
TOPIC:  Importance of Volunteering 

April 24th, 2019 - IT Summit Seattle
Speaking & Master of Ceremonies 
TOPIC : Embracing 2019 New Technology

May 14th, 2019 - Mind the Gap (CCS of King County)
TOPIC: IT Job Searching/Diversity/Certification Importance

May 29th, 2019 - IT Summit Los Angeles, CA
Speaking & Master of Ceremonies 
TOPIC : Embracing 2019 New Technology

May 31st, 2019 - HDI Leadership Summit, Colorado Springs, CO
Speaking & Master of Ceremonies
TOPIC : Benefits of Volunteering

July 18th, 2019 - Career & Internship Expo - Rainier Scholars, Seattle, WA
Speaking
TOPIC: Diversity Career Development

August 3rd, 2019
Bridging The Gap (Groups Against Poverty) - QuartersForKids.com
Master of Ceremonies & Event Facilitator

Oct 16th, 2019 - IT Summit Denver
Speaking & Master of Ceremonies 
TOPIC : Embracing 2019 New Technology

December 6th, 2019
Interface Seattle at Meydenbauer Center in Bellevue
Speaking TOPIC: Embracing New Technology

------- 2018---------


October 9th, 2018
Podcast with Astound:  What is ITSM & How has ITSM Evolved
Astound Service Management: Reimaged
Time: 11:00a Pacific Time
 
October 16th, 2018 
IT Summit Seattle in Bellevue Hilton
Speaking & Master of Ceremonies 
TOPIC : Embracing New Technology

October 29th, 2018
Service Mgmt & Automation User Conf Las Vegas
Speaking & Master of Ceremonies 
TOPIC : (1) Embracing New Technology
              (2) The New Customer Service: Expand your Mind,
                                             Change your Customers World

December 6th, 2018
Interface Seattle at Meydenbauer Center in Bellevue
Speaking TOPIC: Embracing New Technology

Accomplishments

   

   A Global Service Management Leader 

(Help Desk Manager for the  Commonwealth Games '98)  

 

Over 200 Enterprise Software Deployments - International & Domestic

 

- 150 ITSM Implementations

- 50 Human Resource Implementations

 

Customer Feedback - CBO

Customer Feedback - Pirates

 

Technology

First PC Technician and Trainer for SAFECO Corporate Office

 

Technical Implementations of Hosted or Enterprise Software solutions  

 

Application & Hardware Support

1. Cybersecurity Practitioner         

2. WebServer single or cluster      

3. SQL Database Server (cluster)  

4. Agile Program Manager             

5. Virtual Servers or Clients           

6. Hosted (LMS, HR, ITSM)            

7.  Website Developer                     

8. Hardware PC,Apple,Unix/Linux

 

Human Resources

Speaker & Author

Radio Co-Host & PodCaster

HR Process & Employee Benefits

Compliance & Training Provider

            Certifications

1.      GDPR & Privacy         

2.      HIPPA                        

3.       Workplace Diversity

 

LMS Administrator

Content Developer

Technical Architect for the hosted solution called HROfficeASP,  the v1 hosted solution for Ascentis Human Capital Management Software