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2024 | |||
Feb 9th | Speaker / Trainer | ITSM and Customer Service, Amatas, Sofia Bulgaria | |
Mar 3rd | Speaker | Lean Principles for Service Mgmt - ITSM Conference PINK24, Las Vegas, NV | |
Mar 21st | Master of Ceremonies | ITSM Summit for Seattle HDI, Downtown Seattle, WA | |
Apr 14th | Speaker / Panelist | Service & Support Leadership for Accis, Yakima, WA | |
Apr 27th | Moderator / Speaker | Leadership Panel & Speaking on Hybrid, National & Global Culture, SupportWorld Live , Denver, CO | |
Jul 31st | Keynote Speaker | Culture - How to Build, Retain, Sustain, San Jose, CA (SFO HDI) | |
Aug 5th | Speaker / Motivator | Successful Business Culture, WA Business Week , Univ Puget Sound. Tacoma, WA |
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Sep 20th | Master of Ceremonies | Local HDI Officers National Conference, LCO Summit 24, Milwaukee, WI | |
Oct 18th | Master of Ceremonies | Cybersecurity Summit by Seattle HDI in Bellevue, WA | |
Oct 25th | Master of Ceremonies | HDI Capital Area Leadership Conf & Vendor Expo in Laurel, MD | |
Nov 17th | Speaker | Agile Framework with Lean Methodology, Service Management World in Orlando, FL | |
Dec 7th | Speaker | Successful Business Culture, INTERFACE. Meydenbauer Center, Bellevue, WA | |
Tony North
Tony's impressive background showcases a diverse and accomplished career in management, IT, Cyber Security, and HR. With a solid foundation in technology gained during his time in the United States Marine Corp, he went on to become the first PC Software Trainer at SAFECO Insurance Home Office, contributing to over 200 software implementations for various leading companies such as HEAT by iVanti, Magic Solutions by McAfee, HROffice by Ascentis, and SumTotal Learning & Talent Management by Skillsoft.
His international experience is notable, having spent two years in England and traveled extensively to 26 countries and 42 United States, providing services to global clients. This exposure has given him a broad perspective and a deep understanding of diverse business environments.
Tony's commitment to education is evident through his Bachelor of Science degree in Business Operations and Supervision from the University of Phoenix. His dedication to academic excellence earned him a Lifetime Membership in the National Society of Collegiate Scholars.
Beyond his professional achievements, Tony is actively engaged in his community, residing in Bothell with his three children. His involvement as a volunteer, conference host and speaker promoting nonprofits and the YMCA, as a basketball and football coach for nine years, demonstrates his commitment to mentorship and community building. Additionally, his love for chess, particularly playing with his Dad in world tournaments, adds a personal touch to his profile.
Overall, Tony emerges as a multifaceted individual— a seasoned professional, a dedicated family man, and a community leader who values giving back and helping others. His reputation as a trusted and candid adviser underscores his commitment to excellence and continuous improvement in all aspects of his life.
CONTACT tonynorth42@gmail.com
EXAMPLE Volunteer Events
MC & Speaker for Youth Programs- QuartersForKids.com (Inspiration for Homeless Students)
Speaker for YearUp - New College Students (Insiration for Business Experience)
Speaker for National Scholars - College Students (Insiration for Business Experience)
Washington Business Week - High School Students (Insiration for Business Experience)
Management Conferences
MC & Host for the HDI Leadership Summit 2019 - Present
MC & Speaker for IT Summit Seattle 2016 - 2019
Master of Ceremonies for BMC Service Mgmt Conf 2017 - 2018
User Group Development & Host for Customers 2008 - 2015
2023 | |||
Mar 8th | Facilitator / Moderator | The Power of Networking | |
Mar 22nd | Moderator / Speaker | How to Build an ITSM Team for itSMF Seattle | |
Apr 5th | Speaker | Data Driven Decisions for Accis-WA.org in Kennewick, WA | |
Apr 14th | Speaker / Panelist | Service & Support Leadership in 2023 for InvGate | |
Jul 26th | Speaker | Dream Big, Diversity, Be Fearless, WA Business Week , Univ Puget Sound | |
Sep 28th | Master of Ceremonies | Service Management Summit 2023 in Bellevue, WA |
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Oct 3rd | Master of Ceremonies | T3'23 Conference (itSMF National) in Baltimore, MD | |
Oct 4th | Master of Ceremonies | HDI Capital Area Leadership Conf & Vendor Expo in Laurel, MD | |
Oct 13th | Master of Ceremonies | HDI LCO Leadership Summit 2023 in Minneapolis, MN | |
Dec 7th | Facilitator / Moderator | Retain/Remote/New - How to grow in Tech, INTERFACE. Seattle Conv. Center |
------- 2022 Events ---------
April 22, 2022 - IT Speaker - Service Desk Checklist - Pittsburgh, PA
May 18, 2022 - IT Speaker - Twitter LIVE on ServiceNow Journey (SupportWorld) - Las Vegas, NV
May 26, 2022 - IT Speaker - Planning Your ServiceNow Journey (ServiceNow Knowledge) - Las Vegas, NV
September 8th, 2022 - IT Speaker - Financial Enable CMDB - Virtual/Web
October 14, 2022 - IT Speaker/MC(emcee) - LCO Leadership Conference / Create and HDI Event - Pittsburgh, PA
October 27, 2022 - MC(emcee) - Cyber Security VS. A.I. - Seattle HDI, Seattle, WA
------- 2021 Events ---------
June 23, 2021 - IT Speaker - Cyber Security Best Practices at Virtual Cyber Security Summit - Seattle/Portland
September 13, 2021 - IT Speaker/MC(emcee) - Support and Service Best Practices (Univ of Idaho) - Moscow, ID
October 8, 2021 - IT Speaker/MC(emcee) - LCO Leadership Conference / ServiceDesk Health Check - Buffalo, NY
------- 2020 Events ---------
April 25th, 2020 - HR Speaker - Diversity in the WorkPlace
June 6th, 2020 - IT Speaker/Master of Ceremonies(host) - Data Privacy
September 19th, 2020 - Podcast: I See Dad People - Discusses being a Father of 3 Children #ISeeDadPeople.com
September 24th, 2020 - IT Speaker - IT Service Management (ITSM) Maturity
October 8th, 2020 - HR Speaker/Facilitator - Unconscious/Implicit Bias
"How Lived Experience Impacts Your Communication"
November 19th - HR Speaker(host) - Diversity in the Business Workplace: Where to Start
December 10th, 2020 - IT Speaker - Cyber Security Best Practices & Embracing New Technology
------- 2019 Events ---------
April 3rd, 2019
Speaking - NorthShore YMCA
TOPIC: Importance of Volunteering
April 24th, 2019 - IT Summit Seattle
Speaking & Master of Ceremonies
TOPIC : Embracing 2019 New Technology
May 14th, 2019 - Mind the Gap (CCS of King County)
TOPIC: IT Job Searching/Diversity/Certification Importance
May 29th, 2019 - IT Summit Los Angeles, CA
Speaking & Master of Ceremonies
TOPIC : Embracing 2019 New Technology
May 31st, 2019 - HDI Leadership Summit, Colorado Springs, CO
Speaking & Master of Ceremonies
TOPIC : Benefits of Volunteering
July 18th, 2019 - Career & Internship Expo - Rainier Scholars, Seattle, WA
Speaking
TOPIC: Diversity Career Development
August 3rd, 2019
Bridging The Gap (Groups Against Poverty) - QuartersForKids.com
Master of Ceremonies & Event Facilitator
Oct 16th, 2019 - IT Summit Denver
Speaking & Master of Ceremonies
TOPIC : Embracing 2019 New Technology
December 6th, 2019
Interface Seattle at Meydenbauer Center in Bellevue
Speaking TOPIC: Embracing New Technology
------- 2018---------
October 9th, 2018
Podcast with Astound: What is ITSM & How has ITSM Evolved
Astound Service Management: Reimaged
Time: 11:00a Pacific Time
October 16th, 2018
IT Summit Seattle in Bellevue Hilton
Speaking & Master of Ceremonies
TOPIC : Embracing New Technology
October 29th, 2018
Service Mgmt & Automation User Conf Las Vegas
Speaking & Master of Ceremonies
TOPIC : (1) Embracing New Technology
(2) The New Customer Service: Expand your Mind,
Change your Customers World
December 6th, 2018
Interface Seattle at Meydenbauer Center in Bellevue
Speaking TOPIC: Embracing New Technology
Accomplishments
A Global Service Management Leader
(Help Desk Manager for the Commonwealth Games '98)
Over 200 Enterprise Software Deployments - International & Domestic
- 150 ITSM Implementations
- 50 Human Resource Implementations
Technology
First PC Technician and Trainer for SAFECO Corporate Office
Technical Implementations of Hosted or Enterprise Software solutions
Application & Hardware Support
1. Cybersecurity Practitioner
2. WebServer single or cluster
3. SQL Database Server (cluster)
4. Agile Program Manager
5. Virtual Servers or Clients
6. Hosted (LMS, HR, ITSM)
7. Website Developer
8. Hardware PC,Apple,Unix/Linux
Human Resources
Speaker & Author
Radio Co-Host & PodCaster
HR Process & Employee Benefits
Compliance & Training Provider
Certifications
1. GDPR & Privacy
2. HIPPA
3. Workplace Diversity
LMS Administrator
Content Developer
Technical Architect for the hosted solution called HROfficeASP, the v1 hosted solution for Ascentis Human Capital Management Software