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          AGENDA

Audience Introductions

Sponsor Introductions:  EasyVista

Keynote Speaker:  Cliff Jones, VP with EasyVista

Topic:  ITSM Critical Capabilities

Speaker:

Brian McRae, Managing Director with Per Scholas Seattle

Topic:  AI Enabled IT Support Training

Audience Networking

Heather Brammer, Manager KB with Boeing

Topic:  KCS Relevance for Optimal KB Setup

Raffle

End  (Happy Hour)