ITSM Summit by Seattle HDI

This is onsite at Quadrant Technologies in Redmond, WA

1. Welcome by Seattle HDI Chapter President

2. Keynote Speaker:  

   Terry Williams, CIO, Open Door Community Health - Keynote Speaker

    Topic:  A CIO’s IT Journey – Challenges & Change in Today’s Tech Landscape

3. Topic Speakers

     Prakash Nagarajan, CVP, Quadrant Technologies

     Topic:  The Impact of AI on ITSM in 2025 & Beyond

    Jeff Sommerfield, Knowledge Mgr/ITSM AI Chatbot, Pfizer

      Topic:  The Benefits of Knowledge(KCS) & Building a Knowledge-Driven Culture

 4. Panel Discussion

     Moderators:   Tony North & Lavina DSilva

     Panelist:          Terry Williams, Prakash Nagarajan, Jeff Sommerfield

5. Chapter Gift Raffle

6. Happy Hour by Seattle HDI